Synopsis

Dear customers, your privacy is our uttermost priority, and we respect and value it. Therefore, we have established the Privacy Policy that explains how we collect, store, disclose, and transfer your information. We kindly request you to take a little time and familiarize yourself on our privacy practices. Please contact us if you need some additional explanations or clarifications, or if you have questions regarding our Privacy Policy. For the purposes of this website, “We”, “Us”, and “Our” all refer to BAFREDO Electronics Limited, and “you” means our customers or potential customers for the products in the website (and “your” will be construed accordingly).

Collection and Use of Personal Information

For the sake of this website, we define personal information as any data that can be used to uniquely identify a specific person. The Company is hereby informing you on the terms and conditions of our Privacy Policy in pursuant to the Right to Privacy in the United Republic of Tanzania (the Law).

While you are in contact with our website, you may be requested to provide your personal information. Without bleaching this Privacy Policy, the Company may use the information to improve our products and services or to ensure that your interaction with us is enhanced. Whenever the Company uses your personal information, we process and store it in our databases. To enhance transparency, BAFREDO Electronics Limited has established records, which include databases and types of methods used to store and process data, which detail the whole process on how your personal information is used. In an event of undesirable change of the information in our records, we will update such records within a short time from the day that the change happened. You may, at your personal discretion, provide us with your personal information as described in this Privacy Policy.

In light of the Law and this Privacy Policy, if you are a victim of any unauthorized processing of your personal information, you may flag the claims and protect your rights before the reputable authorities.

What Personal Information We Collect

When you surf our website, create a personal account, register your products, purchase a product, download software updates, or undertake an online survey, we may collect several pieces of information that are related to our marketing activities or business: your name, preferred user name, email address, mobile/telephone number, and contact preference, among others. All the gathered information are stored in our databases or records.

Excluding the information submitted to us in subject and in form as stipulated in this Privacy Policy, or if otherwise agreed by you in a separate legal document, any other technical information submitted to BAFREDO Electronics, including, but not limited to, designs, drawings, ideas, or data that you submit to or post on our websites by any means and for any purpose, shall be treated and considered by us as non-confidential and non-proprietary.

How and why we use your personal information

We use sophisticated data-driven techniques to ensure that our services and products are optimized to satisfy your demands and desires. Below are highlights on how and why BAFREDO Electronics uses your personal details:

  • To keep you posted with our latest product announcements, software updates, and upcoming events. You, however, have an option to unsubscribe from our mailing list at any time by updating your preferences.
  • To help us develop, deliver, and improve our products, services, contents, and advertisements.
  • To regularly send you important notices, including communications about purchases and changes to our terms, conditions, policies as well as responses to your inquiries. Due to merits of this information to your commercial interaction with us, you may not have an option to reject these communications.
  • To facilitate our internal operations, such as auditing, data analysis, and research, the goal being to improve our services, products, and customer communications.
  • To administer special programs, including sweepstake, contest, or similar promotion.

Collection and use of non-personal information

BAFREDO Electronics Limited also collects impersonal data that lack association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose decided by the Company. Below is an example of non-personal data that we may collect and explanations on how we may use them:

  • Information on customer activities in our website: this information is gathered through Google Analytics service, and is used to help us (1) provide more useful information to our customers, and (2) understand parts of our website, products, and services that attract more attention to customers. These aggregated data is considered non-personal for the sake of this Privacy Policy.

Combining non-personal and personal data gives personal information for as long as the data remain combined.

Cookies and other technologies

Our website, online services, interactive applications, email messages, and advertisements may use “cookies” together with other technologies, such as pixel tags and web beacons. These technologies are indispensable tools that help us understand comprehensively users behaviours, inform us parts of our website that customers visit more often, and facilitate and measure effectiveness of our advertisements and web searches. We consider information collected through cookies and other related technologies as non-personal information. However, in situations where local laws consider Internet Protocol (IP) addresses or similar identifiers as personal information, we treat these identifiers as personal information. In a similar way, to the extent that non-personal information is combined with personal information, we regard the combined information as personal information for the purposes of this Privacy Policy.

BAFREDO Electronics Limited uses cookies and other technologies in mobile advertising services to control the number of times you see a given advertisement, provide advertisements that relate to your interests, and measure the effectiveness of our advertisement campaigns. We also use cookies and other technologies to remember personal information when you visit our website, online services, and applications. In these cases, our purpose is to give you a more convenient and personal experience with us. For instance, knowing your first name allows us to more accurately welcome you the next time you visit our website; knowing your country and language, or knowing your profession and institution, helps us provide a customized and a more useful shopping experience; knowing someone using a computer or device for shopping products or receiving services from our stores helps us make our advertising and email communications more relevant to your interests; and knowing your contact information helps us provide you with better customer service. Please note that certain features of our website will be unavailable if you decide to disable cookies.

As is true for most websites, we collect some pieces of information automatically and store them in log files: IP addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamps, and clickstream data. These data are used to understand and analyse trends, to administer the website, to learn about user behaviour on the website, and to gather demographic information about our user base as a whole. BAFREDO Electronics Limited may use the data for marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to contents on our website. When customers click one of these URLs, they are taken through a separate webserver before arriving at the designation page on our website. We track this click-through data to help us determine interests in particular topics and measure effectiveness of our customer communications. If you prefer not to be tracked in this approach then we advise you not to click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format that customers can read, and they tell us whether or not mails have been opened. BAFREDO Electronics Limited may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

In particular occasions, we may make some personal details available to our strategic partners that work with us to provide products and services, or that help BAFREDO Electronics Limited market to customers. When you purchase our products, for instance, you authorize us to exchange the personal information you provide during the purchase process to carry out services, such as shipping or delivery notices. Personal information will only be shared by BAFREDO Electronics Limited to provide or improve our products, services, and advertisements. The information will not be shared to third parties for their marketing purposes. Even though we constantly undertake all necessary actions to protect your personal information when transferred to third parties, we are not responsible for any breach of privacy policies made by those third parties.

Service Providers

We share personal information with companies that provide services like information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever BAFREDO Electronics Limited operates. In any event, if the personal information is transferred outside your residence country, such transfer of information will be executed in accordance with the law.

Others

Under particular circumstances, we may need—through laws, legal process, litigation, and/or requests from public and government authorities within or outside your country of residence—to disclose your personal information. Also, BAFREDO Electronics Limited may disclose information about you if we determine that, for purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate. In addition, we may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Furthermore, in the event of a reorganization, merger, or sale, we may transfer any or all personal information we collect to the relevant third party.

Your consent

Please note that, by providing us with your personal information and by using our website, you grant us a consent to processing and using of your personal information for the purposes stipulated in this Privacy Policy. In addition, you also consent to disclosure of your personal information to third parties according to our Privacy Policy. Furthermore, you agree that your personal information may be submitted to countries or jurisdictions that may possess different levels of privacy protections. We, however, ensure you that transfer of your personal information to third parties will only be made to countries who are signatories of relevant EU (European Union) conventions on personal data protection, and where not, relevant documents will be signed, if necessary and reasonable, so that your information remains protected.

You may withdraw your consent for our processing and using of your personal information, in written or electronic forms, through our contacts given at the end of this Privacy Policy. In this case, we shall be entitled to claim potential losses pursuant to relevant laws.

Protection of personal information

BAFREDO Electronics Limited takes very seriously the security of your personal information. We involve administrative, technical, and physical measures to safeguard your personal details against loss, theft, and misuse, as well as against unauthorized access, disclosure, alternation, and destruction. Our services, such as the online store, use technologies like Secure Sockets Layer (SSL) encryption on all webpages that collect your personal information. To make purchases or to issue any sort of communications from these pages, we encourage you to use SSL-enabled browsers, such as Safari, Firefox, or Internet Explorer. Using these browsers ensures, to a greater degree, confidentiality of your personal data during their transmissions over the internet.

When you use our products, services, or applications, or when you post to our forums, chat rooms, or social networks, the personal information you share may be visible to other users, who may read, collect, and use them. You are, therefore, responsible for the personal information you choose to submit in these communication channels. For instance, if you list your name or email address in a forum posting, the information may become public. Thus, we strongly advise you to be more careful before sharing your posts.

Integrity and retention of personal information

BAFREDO Electronics Limited facilitates you to keep your personal information accurate, complete, and up-to-date. We guarantee retention of your personal information for a long as it is required to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or is permitted by the law.

Access to personal information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging into your account at the Login page and confirm your account details. For the personal information, you are entitled to the following rights:

  • You may request notification regarding any of your personal information we have been processing or using, within the limits of Law, and we will respond to your request within 15 (fifteen) days from the day we received the request.
  • You may request access to your personal information, which includes rights to review, read, listen, or make notes of your information, as well as to request a copy of any of your personal information, and we will respond to your request within 30 (thirty) days from the day we received the request.
  • You may request that we correct your personal information, if they are incorrect, or modify, update, or delete the information provided that BAFREDO Electronics Limited is not required by Law to retain such personal information or provided that we do not need the data for our legitimate business purposes, in which case the Company will respond to your request within 15 (fifteen) days from the day we received such request. If the request for deletion of your data is in accordance with this Privacy Policy and relevant laws, but the technical incapacity prevents us from deleting the data or acting upon your request would require disproportionately high amounts of our time and resources, we guarantee you that such data shall be marked and processing of such data shall be suspended until the technical conditions for its deletion are met.

Please note that all your notifications, including requests for accessing, correcting, modifying, or deleting your personal information shall be made through our Privacy Contact Form. BAFREDO Electronics Limited may accept your verbal requests too, but such forms of requests may be processed according to our discretion or on the basis of cost-effectiveness in processing the requests.

BAFREDO Electronics Limited would like to inform you that we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, prevent us from governing our everyday business activities, jeopardize the privacy of others or national and commercial interests and security of your country of residence, are extremely impractical, or for which access is not otherwise required by Law.

Children

Our policies do not apply to children under 18. Therefore, the Company does not intentionally collect personal information from this age group. If we learn that our systems have collected information of children under 18, we will effectively immediately delete the information.

Privacy questions

If you have any question or concerns about our Privacy Policy or our data processing methodologies, please contact us. BAFREDO Electronics Limited may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

BAFREDO Electronics Limited, Sam Nujoma Road, Near Ubungo Mataa, Dar es Salaam, Tanzania; Corporate Certification Number: 120435, TIN: 135-644-951.

Copyright © 2015–2018 BAFREDO Electronics Limited. All Rights Reserved.

Last updated: June 2018.